Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at studioskva@gmail.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at studioskva@gmail.com.


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.


European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at studioskva@gmail.com.

Here's a professional refund policy you can use for your Shopify store. It is written to be clear, customer-friendly, and suitable for a clothing brand like Vantawear.

Refund Policy

Last updated: 26 June 2026

At Vantawear, we want you to be completely satisfied with your purchase. If you're not happy with your order, we're here to help.

Returns

We accept returns within 30 days of receiving your order.

To be eligible for a return, your item must:

  • Be unused and unworn.

  • Be in its original condition.

  • Have all original tags attached (where applicable).

  • Be returned in the original packaging where possible.

  • Include proof of purchase or your order number.

Items returned without prior contact may experience delays in processing.

Non-Returnable Items

We cannot accept returns on:

  • Gift cards

  • Downloadable digital products

  • Personalised or custom-made items

  • Items marked as Final Sale or Clearance (unless faulty)

Faulty or Incorrect Items

If you receive an item that is faulty, damaged, or incorrect, please contact us within 7 days of delivery.

Please include:

  • Your order number

  • A description of the issue

  • Clear photographs of the item

If approved, we will arrange a replacement or issue a full refund, including any applicable shipping costs.

Refunds

Once we receive and inspect your returned item, we'll notify you of the outcome.

If your refund is approved:

  • Your refund will be issued to your original payment method.

  • Processing typically takes 5–10 business days, depending on your bank or payment provider.

Original shipping costs are non-refundable unless the item is faulty or we made an error with your order.

Exchanges

We currently offer exchanges for different sizes or colours where stock is available.

If the requested item is unavailable, we'll issue a refund once the original item has been returned and inspected.

Return Shipping

Unless the item is faulty or incorrect, customers are responsible for return postage costs.

We recommend using a tracked postal service, as we cannot be responsible for items lost in transit.

Order Cancellations

Orders may be cancelled before they have been dispatched.

Once an order has shipped, it must be returned in accordance with this policy.

Contact Us

If you have any questions regarding returns or refunds, please contact us.

Vantawear
Website: www.vantaweargb.com

This version is suitable for UK customers and aligns with standard ecommerce practices. If your store is based in the UK, you should also ensure your policy complies with the Consumer Rights Act 2015 and the Consumer Contracts Regulations 2013, which provide customers with additional statutory rights that cannot be excluded by a store policy.